Conditions of Carriage

Autopax Passenger Services (SOC) Ltd
Trading as Translux

Passengers are carried subject to, and in terms of Standard Conditions of Carriage, notwithstanding anything contained herein to the contrary.

1. Carrier

The Carrier is Autopax Passenger Services (SOC) Ltd. Registration number 1995/000861/07, a public company with limited liability and duly incorporated in accordance with the company laws of the Republic of South Africa and trading as Translux.

2. Disclaimer

Translux, its Directors, Officers, Employees, Servants or Agents shall not be liable (whether in contract or delict) in any way whatsoever for loss, injury, loss of life or damage of whatsoever nature and howsoever caused. Whether or not caused by the negligence of Translux. Its Directors, Officers, Employees, Servants or Agents arising out of or connected in any way to the conveyance or non-conveyance by Translux of any passenger or any person or of the property of any person whether such property is accompanied by a passenger or not.

3. Tlckets

Tickets are not transferable and are valid only for the journey specified on the ticket.
The passenger on entering the Translux coach must display a valid ticket.
Lost or stolen tickets may be replaced at the sole discretion of Translux.
It is the sole responsibility of the passenger to ensure that the correct information is contained on the ticket.
Any alteration to a ticket will render it invalid. Any change of trip to be undertaken requires that a replacement ticket be issued.
Positive identification may be requested when boarding a Translux coach.

4. Fares

All fares are subject to change without notice. Translux will only be bound by the fare charged upon purchase of tickets.

5. Right of Admission

Translux reserves the right of admission to any of its coaches and offices.

6. Departure Time

Passengers must be at the departure points 30 minutes prior to the departure time as reflected on the ticket.
A passenger arriving later than 10 minutes before the departure time as reflected on the ticket, will waive their right to such a ticket and such a ticket will be made available to standby passengers on a first come first serve basis.

7. Payments, Cancellation and Refunds

Regrettably no payment by cheque which is not bank guaranteed will be accepted.
Cancellations must be made at the agency at which the ticket was issued, or if unable to do so, at any Translux/City to City Reservation office.
Any appointed agency may, at its own discretion, levy a service fee.
No refunds within 48 hours of the departure time of the coach will be allowed.
No refunds or amendments after the departure time of the coach will be allowed.
All refunds, cancellations and amendments 48 hours or more before departure are subject to an administration fee of 10% of the ticket fare plus VAT.
In the event of any request for a refund or amendment of the original ticket purchased, proper identification must accompany such request.

8.Luggage

Each fare paying passenger is permitted to take not more than one item of personal luggage not exceeding total volume of 80cm x 60cm x 60cm in size or total mass not exceeding 30kg for all Domestic services or 50kg for all Cross Border services. Translux/City to City reserves the right to refuse carriage of any item or luggage, which does not comply with these conditions.
Unaccompanied luggage will not be carried.
Translux is not responsible whatsoever for loss or damage to passengers‘ hand luggage or personal effects. property or luggage. (See disclaimer point 2).
All passengers should ensure that their luggage is adequately insured.
Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.
No bicycles, electronic equipment, fishing rods. surf boards, abnonnal boxes or perishables will be carried, unless prior arrangement is made with a Translux Supervisor.
Additional charge may be levied as per pre-determined tariffs for excess luggage.

9. Travel documents

Passengers must ensure that they are in possession of valid travel documents for all cross border journeys.
Translux accepts no responsibility for passengers who are refused entry to any country or territory for any reason. No passenger shall have any claim of any nature against Translux or its agents if prevented from undertaking, or continuing with any journey as a result thereof.

10. Smoking

Smoking is prohibited on all the Translux coaches.

11. Alcohol

Translux reserves the right to refuse the consumption of alcohol on its coaches or not to undertake the conveyance of any passenger who enters the coach whilst intoxicated.

12. Pets

No animals will be carried, with the exception of a trained guide dog accompanying a blind passenger.

13. Children

No children under the age of 12 years will be conveyed without being accompanied by an adult.
Children 12 years and older pay full fare.
Children 3 -11 years pay a discounted fare (limit of 3 children per one fare paying adult)
Children younger than 3 years travel free if not occupying a seat. Should more than one child under three years old accompany the same adult, all successive children will pay the rates for 3 - 11 years category.
Positive identification will be required when the ticket is collected.

14. Passengers with Special Assistance

Acceptance of Carriage of incapacitated persons or other persons requiring special assistance is subject to prior arrangement.
Arrangements must be made via the Call Centre or closest Translux Sales office.

15. Pregnant Women

Acceptance of Carriage of women whom are beyond the 35th week of pregnancy will not be accepted for travel on any Translux coach without a doctor's letter certifying that they are able to travel.
A doctor’s certificate is also required for any high risk/complicated pregnancies regardless of stage of pregnancy.

16. Time Tables and Schedules

Whilst Translux will make all reasonable effort to keep to the scheduled timetable, no liability whatsoever can be accepted by Translux and City-to-City for any loss or damage incurred by any passenger, or inconvenience experienced by any person due to a delay or cancellation of any service for whatsoever reason.
Translux reserves the right to operate substitute coaches/buses with those of a different standard or modification to those advertised under circumstances such as mechanical breakdowns and the like.

17. Insurance

Translux does not provide general liability insurance cover for its passengers, their property or luggage. Therefore all passengers should ensure that they are properly insured (including their property or luggage).

Client Services: 011 774 8304 Call Centre: 0861 589 282